--- title: Terms and Conditions description: Terms and Conditions --- [![Karina Smith-Reyes – Nutritional Therapist, Holistic Wellness Coach, Spiritual Teacher](https://karinasmithreyes.co.uk/hubfs/KSR%20%20Logo%20(3).png)](https://karinasmithreyes.co.uk) [About](https://karinasmithreyes.co.uk/about) [Nourish Your Body](https://karinasmithreyes.co.uk/nourish-your-body) [Nourish Your Soul](https://karinasmithreyes.co.uk/nourish-your-soul) [Workshops](https://karinasmithreyes.co.uk/workshops) [Pricing](https://karinasmithreyes.co.uk/holistic-wellness-coaching-plans-and-pricing) [Journal](https://karinasmithreyes.co.uk/blog) # Terms *& Conditions* The terms for booking sessions, packages, workshops, circles and courses with me, written as clearly as I can. Last updated: 30 September 2026 On this page 1. [About these terms](https://karinasmithreyes.co.uk/terms-and-conditions#tc-about) 2. [Who I am](https://karinasmithreyes.co.uk/terms-and-conditions#tc-who) 3. [My services](https://karinasmithreyes.co.uk/terms-and-conditions#tc-services) 4. [Booking and payment](https://karinasmithreyes.co.uk/terms-and-conditions#tc-booking) 5. [Packages](https://karinasmithreyes.co.uk/terms-and-conditions#tc-packages) 6. [Cancelling or moving a 1:1 session](https://karinasmithreyes.co.uk/terms-and-conditions#tc-reschedule) 7. [Workshops, circles and courses](https://karinasmithreyes.co.uk/terms-and-conditions#tc-events) 8. [Your right to cancel online bookings](https://karinasmithreyes.co.uk/terms-and-conditions#tc-cooling) 9. [Health and wellbeing](https://karinasmithreyes.co.uk/terms-and-conditions#tc-health) 10. [Online sessions](https://karinasmithreyes.co.uk/terms-and-conditions#tc-online) 11. [Confidentiality](https://karinasmithreyes.co.uk/terms-and-conditions#tc-conf) 12. [Taking part in group events](https://karinasmithreyes.co.uk/terms-and-conditions#tc-conduct) 13. [Course materials](https://karinasmithreyes.co.uk/terms-and-conditions#tc-ip) 14. [Liability](https://karinasmithreyes.co.uk/terms-and-conditions#tc-liability) 15. [Questions and complaints](https://karinasmithreyes.co.uk/terms-and-conditions#tc-complaints) 16. [Changes to these terms](https://karinasmithreyes.co.uk/terms-and-conditions#tc-changes) 17. [Law](https://karinasmithreyes.co.uk/terms-and-conditions#tc-law) ## About these terms These terms apply when you book any service, session, package, workshop, circle or course with me. Please read them before booking. By booking, you agree to them. My [Privacy Policy](https://karinasmithreyes.co.uk/privacy-policy) explains how I look after your personal information. ## Who I am I am Karina Smith-Reyes, Nutritional Therapist, Holistic Wellness Coach and Spiritual Teacher, based in Gloucestershire. You can contact me at [ksmithreyes@gmail.com](mailto:ksmithreyes@gmail.com). ## My services I offer: - **1:1 sessions and packages:** Nutritional Therapy, Holistic Wellness Coaching, Neurodiversity Nutrition & Wellness Coaching, readings and the Holistic Personalised Wellness Journey, online or face to face. - **Workshops, circles and courses:** in person in Gloucestershire and online. Descriptions and prices are on my website. Prices are in pounds sterling and are the prices at the time you book. ## Booking and payment - Payment is due in full when you book, unless we agree otherwise. - You can pay by card, Apple Pay, Google Pay, Klarna, Link or Revolut Pay, or by bank transfer (BACS) against an invoice. If you pay with Klarna, Klarna’s own terms also apply. - If you are using an Access to Work grant, I will invoice as agreed with you and Access to Work. - Your booking is confirmed once payment is received. - You must be 18 or over to book. ## Packages - Sessions in a package must be used within 6 months of purchase, unless we agree otherwise. - Packages are personal to you and cannot be transferred to someone else without my agreement. - Unused sessions cannot be refunded once the package has started, except where the law says otherwise. ## Cancelling or moving a 1:1 session - You can reschedule or cancel a 1:1 session free of charge with at least 48 hours notice. - With less notice, or if you miss the session, it will be charged in full, or counted as used if it is part of a package. - If you arrive more than 15 minutes late, the session may still end at the booked time. - If I need to cancel or move a session, I will give you as much notice as possible and offer a new time or a full refund for that session. ## Workshops, circles and courses - If you cancel at least 7 days before the event, you will receive a full refund. - With less notice, I cannot offer a refund, but you may transfer your place to a later date of the same workshop, or to a friend, if you let me know before it starts. - For courses, such as The Living Tree, missed sessions cannot be refunded. - If I have to cancel or significantly change an event, you will receive a full refund or a place on another date, whichever you prefer. - Where an event is booked through a venue or partner, such as the Hare Cooperative, their booking terms apply to that booking. ## Your right to cancel online bookings If you book a 1:1 session or package online, the law usually gives you 14 days to change your mind and receive a full refund. If you ask me to start a session within those 14 days, you will pay for any sessions already delivered. This 14-day right does not apply to workshops, circles and other events held on a specific date. For those, the cancellation terms above apply. ## Health and wellbeing - My services are not a substitute for medical advice, diagnosis or treatment. Please continue to see your GP or other healthcare professionals for any medical concerns. - Before we work together, please tell me about any medical conditions, medications, supplements, pregnancy or allergies. I may recommend that you check with your GP before making changes. - Neurodiversity support does not include ADHD or autism diagnosis, assessment or clinical treatment. - Astrology, Human Design, Kabbalah and ritual work are offered as tools for self-reflection and personal growth, not as medical, psychological or diagnostic services. - You remain responsible for your own health and the choices you make. Results vary from person to person and cannot be guaranteed. ## Online sessions For online sessions and courses, please make sure you have a reliable internet connection and a quiet, private space. If a technical problem on my side stops a session, I will rearrange it at no extra cost. ## Confidentiality Everything you share with me is kept confidential and handled as described in my Privacy Policy. The only exception is if I believe there is a serious risk of harm to you or someone else, or if the law requires me to share information. ## Taking part in group events - Circles and workshops are safe, respectful spaces. Please keep what others share private. - I may ask anyone whose behaviour affects the safety or comfort of the group to leave, without a refund. - Photos or recordings are only taken with the agreement of those in them. - Please let me know of any access needs in advance so I can support you. ## Course materials Booklets, handouts, recordings and other materials I provide are for your personal use only. Please do not copy, share or sell them without my written permission. ## Liability I provide my services with reasonable care and skill. I am not responsible for losses that were not foreseeable, or for losses caused by events outside my control. My total liability to you is limited to the amount you paid for the service concerned. Nothing in these terms limits my liability for death or personal injury caused by my negligence, or anything else that cannot be limited by law, and nothing affects your legal rights as a consumer. ## Questions and complaints If something is not right, please email me at [ksmithreyes@gmail.com](mailto:ksmithreyes@gmail.com) and I will do my best to put it right quickly. ## Changes to these terms I may update these terms from time to time. The terms in place when you book will apply to that booking. ## Law These terms are governed by the law of England and Wales. ## Any *questions?* Email me at [ksmithreyes@gmail.com](mailto:ksmithreyes@gmail.com) and I'll be happy to help. [Karina Smith-Reyes](https://karinasmithreyes.co.uk) Nutritional Therapist · Holistic Wellness Coach · Spiritual Teacher [Instagram](https://www.instagram.com/karina.smith.reyes.wellbeing/) [WhatsApp](https://whatsapp.com/channel/0029VbD5qIBHwXbBtRDxiq0c) [Workshops](https://karinasmithreyes.co.uk/workshops) [Pricing](https://karinasmithreyes.co.uk/holistic-wellness-coaching-plans-and-pricing) [Book a call](https://karinasmithreyes.co.uk/book-a-discovery-call) [Privacy](https://karinasmithreyes.co.uk/privacy-policy) [Terms](https://karinasmithreyes.co.uk/terms-conditions)