--- title: Privacy Policy description: Privacy Policy --- [![Karina Smith-Reyes – Nutritional Therapist, Holistic Wellness Coach, Spiritual Teacher](https://karinasmithreyes.co.uk/hubfs/KSR%20%20Logo%20(3).png)](https://karinasmithreyes.co.uk) [About](https://karinasmithreyes.co.uk/about) [Nourish Your Body](https://karinasmithreyes.co.uk/nourish-your-body) [Nourish Your Soul](https://karinasmithreyes.co.uk/nourish-your-soul) [Workshops](https://karinasmithreyes.co.uk/workshops) [Pricing](https://karinasmithreyes.co.uk/holistic-wellness-coaching-plans-and-pricing) [Journal](https://karinasmithreyes.co.uk/blog) # Privacy *Policy* How I collect, use and protect your personal information, written as clearly as I can. Last updated: 30 September 2026 On this page 1. [Who I am](https://karinasmithreyes.co.uk/privacy-policy#pp-who) 2. [The information I collect](https://karinasmithreyes.co.uk/privacy-policy#pp-collect) 3. [How and why I use your information](https://karinasmithreyes.co.uk/privacy-policy#pp-use) 4. [Who I share your information with](https://karinasmithreyes.co.uk/privacy-policy#pp-share) 5. [International transfers](https://karinasmithreyes.co.uk/privacy-policy#pp-transfers) 6. [How long I keep your information](https://karinasmithreyes.co.uk/privacy-policy#pp-keep) 7. [How I keep your information safe](https://karinasmithreyes.co.uk/privacy-policy#pp-secure) 8. [Your rights](https://karinasmithreyes.co.uk/privacy-policy#pp-rights) 9. [Cookies](https://karinasmithreyes.co.uk/privacy-policy#pp-cookies) 10. [Other websites](https://karinasmithreyes.co.uk/privacy-policy#pp-links) 11. [Complaints](https://karinasmithreyes.co.uk/privacy-policy#pp-complaints) 12. [Changes to this policy](https://karinasmithreyes.co.uk/privacy-policy#pp-changes) ## Who I am This website is run by Karina Smith-Reyes, Nutritional Therapist, Holistic Wellness Coach and Spiritual Teacher ("I", "me", "my"). I am the data controller for the personal information described in this policy, which means I decide how and why it is used. If you have any questions about this policy or your information, please contact me at [ksmithreyes@gmail.com](mailto:ksmithreyes@gmail.com). ## The information I collect I only collect the information I need. Depending on how you work with me, this may include: - **Contact details:** your name, email address, phone number and, if needed, your postal address. - **Booking and payment details:** the services, workshops or courses you book, and payment records. Card details are handled securely by the payment provider; I never see or store your full card number. - **Health and wellbeing information:** if you book 1:1 nutritional therapy, coaching or neurodiversity support, I will ask about your health, medical history, symptoms, diet, lifestyle and goals. This is "special category" data under data protection law and is treated with extra care. - **Your messages:** anything you send me by email, contact forms, social media or WhatsApp. - **Marketing preferences:** whether you have joined my mailing list and which emails you would like to receive. - **Website information:** how you use this website, collected through cookies and similar technologies. See [Cookies](https://karinasmithreyes.co.uk/privacy-policy#pp-cookies) below for details. ## How and why I use your information Data protection law requires me to have a lawful reason for using your information. I use it: - **To provide the services you book**, such as consultations, coaching sessions, workshops, circles and courses, and to manage bookings, payments and reminders. *Lawful basis: performing a contract with you.* - **To give you safe, personalised 1:1 support** based on your health and wellbeing information. *Lawful basis: your explicit consent, which I ask for before your first session. You can withdraw it at any time, although I may then be unable to continue supporting you.* - **To reply to your enquiries** and keep in touch about your sessions. *Lawful basis: my legitimate interest in running my business and responding to you.* - **To send you my newsletter**, including workshop dates, seasonal tips and offers, only if you have signed up. *Lawful basis: your consent. You can unsubscribe at any time using the link in every email.* - **To keep business and financial records** as required by law, for example for tax. *Lawful basis: legal obligation.* - **To understand and improve this website** using analytics. *Lawful basis: your consent, given through the cookie banner.* ## Who I share your information with I never sell your information. I only share it with trusted providers who help me run my business, and only as much as they need: - **HubSpot**, which hosts this website and manages my contact forms, emails, meeting bookings and payment links. - **Payment providers** that process payments securely, including card payments, Apple Pay, Google Pay, Klarna, Link and Revolut Pay. - **Booking tools** I use to schedule sessions. - **Google**, for website analytics and tag management, if you accept analytics cookies. - **Workshop venues and partners**, where a venue manages bookings for an event you attend. - **Access to Work (Department for Work and Pensions)**, only if you ask me to invoice through an Access to Work grant. - **My professional advisers**, such as an accountant or insurer, where needed. I will not share your health information with anyone else, including your GP, without your permission, unless I am required to by law or there is a serious risk of harm to you or someone else. ## International transfers Some of the providers above store data outside the UK, for example in the European Economic Area or the United States. Where this happens, I make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract clauses, so your information stays protected. ## How long I keep your information - **Client and health records** from 1:1 work: 3 years after our last session, in line with professional guidance and my insurance requirements. - **Booking and financial records:** 6 years, as required for tax purposes. - **Enquiries** that do not lead to a booking: up to 12 months. - **Mailing list details:** until you unsubscribe. After this, your information is securely deleted or anonymised. ## How I keep your information safe I take the security of your information seriously. I use trusted, secure systems, password-protected and encrypted accounts, and I limit access to your information to what is needed to support you. Paper notes, if any, are stored securely and destroyed when no longer needed. ## Your rights You have the right to: - ask for a copy of the information I hold about you - ask me to correct information that is wrong or incomplete - ask me to delete your information - ask me to restrict or stop using your information - object to how I use your information - ask for your information to be transferred to you or someone else - withdraw your consent at any time, where I rely on it To use any of these rights, email me at [ksmithreyes@gmail.com](mailto:ksmithreyes@gmail.com). There is usually no charge, and I will reply within one month. ## Cookies This website uses cookies to work properly and, with your permission, to understand how visitors use it. You can choose which cookies to accept through the cookie banner. ## Other websites This website links to other sites, such as workshop venues, payment pages and social media. I am not responsible for how those sites handle your information, so please read their privacy policies. ## Complaints If you are unhappy with how I have handled your information, please contact me first so I can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at [ico.org.uk/make-a-complaint](https://ico.org.uk/make-a-complaint/) or on 0303 123 1113. ## Changes to this policy Please also read my [Terms & Conditions](https://karinasmithreyes.co.uk/terms-conditions). I may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top. ## Questions about your *information?* Email me at [ksmithreyes@gmail.com](mailto:ksmithreyes@gmail.com) and I'll be happy to help. [Karina Smith-Reyes](https://karinasmithreyes.co.uk) Nutritional Therapist · Holistic Wellness Coach · Spiritual Teacher [Instagram](https://www.instagram.com/karina.smith.reyes.wellbeing/) [WhatsApp](https://whatsapp.com/channel/0029VbD5qIBHwXbBtRDxiq0c) [Workshops](https://karinasmithreyes.co.uk/workshops) [Pricing](https://karinasmithreyes.co.uk/holistic-wellness-coaching-plans-and-pricing) [Book a call](https://karinasmithreyes.co.uk/book-a-discovery-call) [Privacy](https://karinasmithreyes.co.uk/privacy-policy) [Terms](https://karinasmithreyes.co.uk/terms-conditions)